DVD Explorer - FAQ

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• Before you contact us
• FAQ
• Retrieve your Password
• Cancel your Membership
• Contact us

Feel free to contact us anytime. Your purchase is important to us and we are commited in providing strong, fast and reliable customers service to every one of our members. All emails are usually answered within 3 business days. Please do not hesitate to tell us if you find any broken images or links or anything you might have trouble with.Our technical team will make sure to fix it as soon as possible.

Please read the follwing information before contacting us:

Once you signed up, it may takes up to 15 minutes for your login/password to be propagated and accepted on all our servers. If after that time, your account still does not work, please make sure that you typed your login and password correctly. Our passwords are CaSe SeNsItIvE. If your login/password are still not working properly, please contact us using the form below.

There are no hidden fees or no extra charges once you purchased your membership. One only membership gives you access to all our content! If you chose to download only one video using our phone billing solution, you will have only one access to one movie. If you want more movies, you'll have to either purchase a full membership by credit card, online check or 900 billing or just buy another movies using our phone billing solution.

Below are some of the most common problems you might encounter while browsing the Network. If you still do not find the answer to your question, please go at the bottom of this page to contact our customer support department.

1. How do I watch movies on my Home Cinema or Television?
2. How do I download movies?
3. I have a Mac. How do i download movies?
4. When I try to download, it goes Windows Media Player and the video never starts?
5. When I try to play a movie with Windows Media Player or when I left click on the Movie Link, it won't accept my password, what should I do?
6. What are the requirements to play the movies?
7. How to install a Codec?
8. How can I make Windows Media Player my default player?
9. How long do I have to wait until my login works?
10. I signed up but didn"t receive my access, how can I get it?
11. My username/password isn"t working, what can I do?

How do I watch movies on my Home Cinema or Television? [FAQ]

You will need the following 3 elements:

1. A Video cable: S-Video to S-Video
2. An Audio cable: mini-jack to RCA Audio
3. A Peritel Adaptator/RCA

You can find these 3 elements in any computer store near you.

Most computers are equiped with a video card containing a S-Video plug and an audio plug (generally represented like a headset).

Make sure your computer has these 2 plugs.

STEP 1, PLUG THE VIDEO:

Locate the S-Video plug (at the back of your pc) and plug the S-Video cable on it.
Then connect the S-Video Cable to the S-Video Plug of the Peritel Adpatator.

STEP 2, PLUG THE AUDIO:

Locate the audio plug of your PC and connect the audio cable on it.
Then connect the audio cable to the 2 audio plug of the Peritel Adaptator. Make sure to respect the colors (Red and White)

STEP 3, PLUG THE TV:

Plug the Peritel Adaptator to a Peritel Plug on your TV

You can now watch your movies on your TV or HOME CINEMA!

Once all these 3 steps are completed, some computers may need some settings to be done in order to be able to play the video on your TV. We advise you to have a close look at the documentation given by the company which built your PC.

How do I download movies? [FAQ]

To download our movies, you'll have to right-click on the file and select Save target as... and then download to the folder of your choice on your hard drive. To play the movie, you'll simply have to double click on the file once it is completely downloaded.

I have a Mac. How do i download movies? [FAQ]

Internet Explorer or AOL : Choose the desired link, click and hold left mouse button. Choose Download Link to Disk and download the file to your hard drive. Netscape: Choose the desired link, click and hold left mouse button. Choose Save Link As and download the file to your hard drive.

When I try to download, it goes Windows Media Player and the video never starts? [FAQ]

You have to make sure to download the movie on your hard drive before watching it - to download, right click on the movie link and choose save target as. When it's downloaded, just double click on the movie file to watch it.

When I try to play a movie with Windows Media Player or when I left click on the Movie Link, it won't accept my password, what should I do?

The first thing would be to upgrade your Windows Media player to the lastest version. To do so, go to this page. An alternative to that problem is also to download the movies on your computer before watching them. To download, right click on the movie link on the webpage, then choose save target as in the menu.

What are the requirements to play the movies? [FAQ]

A lot of movies are encoded with the DivX codec, based on the mpeg4 technology. All you need to get to play DivX movies is the DivX codec and the MP3 codec (if you dont have a MP3 player yet), see below to download the DivX codec version that fits your Operating System (OS) : XviD Codec for PC users XviD Codec for Mac users XviD Codec for Linux users Visit this website if you need any other movie softwares or codecs: http://www.divx.com/

How to install a Codec? [FAQ]

First, left click on one of the link above (for Windows/Mac only - left click for Linux) and choose "run from current location" or "open the file". Then, follow the instructions to complete the installation. You will finally have to reboot your computer to get the codec to work.

How can I make Windows Media Player my default player? [FAQ]

You can easily set that up on your own following the easy steps as described in that page: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q271949&gssnb=1

How long do I have to wait until my login works? [FAQ]

You'll may have to wait up to 15 minutes for your username/password to be propagated on all our servers. If after 15 minutes your account doesn't work, just contact us throught our form at the bottom of this page.

I signed up but didn't receive my access, how can I get it? [FAQ]

If you didn't receive an email with your access information after signing up, you have to contact us as soon as possible so we can send it again to you. Contact us throught our form at the bottom of this page.

My username/password isn't working, what can I do? [FAQ]

Sometimes, it happens that an access doesn't work. If you have that problem, contact us as soon as possible using the form at the bottom of that page.

I lost my password, how do I retreive it?

You can easily retreive your password by filling the following form, we'll send you an instant email including your username and your password.

How do I cancel my membership?

You can easily cancel your membership at anytime in 2 ways:

• By filling the following form with your login/password/email adress. Once done, we will send you an email with a link you'll have to click. Once this link is clicked, you will be unsubcribed. To better serve you, if you entered a wrong email when signing up, this new form will automatically update our database.
• Logging in members area and click on the link 'CANCEL MEMBERSHIP' at the bottom of the page.

You will see that the unsubscribe process is probably the easiest one of all adult website worldwide. We worked on it to make securised and simple to use for our estimated clients. We are sad to see you leave, we're really working to bring you an excellent service, content and updates. If you believe we can still help you fix a problem you're having using our services, feel free to contact us using the form below. Our customers representatives are here to help you as fast and efficiently as possible.